ADVANCING BATTERY MANAGEMENT
I DO HAVE A TESTER HERE, WILL THAT SUFFICE?
GREAT! DO YOU HAVE SOME TIPS FOR ME BEFORE GETTING STARTED?
SURE. AND IF YOU WANT TO KNOW MORE CHECK THE LINKS BELOW HERE:
It is not always easy to get to the parameters that you need. Batteries today can be located under the seat, in the back, or anywhere where it is hard for you to reach. We understood that they do this to make your jobs harder. Then there can be all sorts of filth or damages to the label that make it impossible for you to find the battery type, norm and rating. Well besides complaining about all this with you, we can offer a tiny tip.
The Eurobat code (ETN) offers a little trick. The code exists of three groups of three numbers per group, for example 563 107 061. The first group has a value of over 500 for 12 Volt batteries of which the last two digits indicate the Amp hours. 63 Ah in this example. The second group refers to dimensions, layout, and more. The last group multiplied by ten gives the CCA value: 610 CCA. This trick wont help you in every case, but it might come in handy now and then.
Of course you can check what original battery should be in there and if you can recognize whether it is this battery that is currently installed. The most comprehensive tools of today allow you to select the car brand, model and year after which you can confirm the original battery is still installed. There is no need to enter all the battery parameters manually and consequently less garbage comes out.
AND THEN THE CUSTOMER COMES INTO THE PICTURE..
CORRECT. AT THE END OF THE LINE, WE DO ALL THIS TO SATISFY YOUR CUSTOMER AND CREATE MORE TRUST. A CUSTOMER WHO TRUSTS YOU WILL BE MORE WILLING TO PAY FOR BATTERY SERVICE/REPLACEMENT.
Whether car or battery manufacturer, tools and equipment manufacturer, workshop or customer, it is our common interest that the car keeps driving. By taking a minute to test every battery coming into your workshop you not only reduce the risk of your customer breaking down after you provided service. You take the opportunity to either save a customer from inconvenience by
A. selling a battery,
B. optimizing service and charging the battery for which you can decide to charge a little fee. Brag towards the customer about the wonderful service you provided checking and servicing the battery, and show the printout for transparency.
It is because we want to minimize the risk that your customer faces the inconvenience of breaking down, that we create an algorithm that is considerably designed with regards to a replace battery decision. Obviously, it is undesirable to find a battery still working long after a replace is advised. However, it is unacceptable that the battery fails after a good battery decision. The difficulty is that you never know exactly when it will break down until it does, when it already is too late. The breakdown statistics speak for themselves.
The sole reason for advising to replace when necessary, is to keep your customer from uncomfortable situations and offer a sense of certainty.
Of course, in the end it is the customer’s decision. They decide to trust and follow your advice or not to. What we can offer is service, advice, and being transparent. Perhaps the first time the result allows you to tell them you serviced the battery and they’re good to go. The second time they take a pass on your advice. But the third time the either know you are great or they will find out they should have listened after they broke down. In the long run all this helps to build customer trust.
In the effort of reducing the risk and saving the customer from the inconvenience of breaking down it is still possible that the battery is either breaking down after being diagnosed as OK, or the battery still services long after it was advised to be replaced. In both cases we speak of a battery condition that is close to the threshold of being OK or NOT OK. It is a little yet uncomfortable risk which is part of the battery management game that we cannot overcome. The only way to know a battery’s condition with a higher percentage of certainty than technologies we use today, is to open it up after which it not able to return it to service.
Last, when you find that we offer thé piece of equipment that allows you to service évery technology. And in this way build trust with every customer coming into your workshop. It is easier to invest in a tool that earns itself back in two or three months. These two or three months is based on performing battery management on 5 to 10 vehicles per day.
Need to know more?
WHAT CAN GO WRONG?
A SIMPLE CCA-MEASURING TOOL CAN GIVE YOU SOME INDICATION OF THE BATTERY'S STATE. BUT OF COURSE TECHNOLOGY IS FAST CHANGING:
As primed on the title page, people and their needs change. Consequently, the use of products and technology change. With vehicles demanding an awful lot from their batteries today, even when the engine has stopped, new battery technologies have emerged.
The use of the ordinary SLI battery by car manufacturers has decreased by 50% from 2013 to 2016 and is prognosed to drop further to a total of 8% by 2019. At the same time the use of EFB batteries – not AGM – has grown to 35% and is expected to further grow to 51%.
This new technology comes in many forms from Enhanced, Improved and Advanced Flooded to Extended Cycle Life. It comes in even more types with different battery standards and ratings. Each battery technology needs its characterizing so we can diagnose it with a fitting algorithm for providing a reliable result and a proper advise for the car owner.
So, can you diagnose it with any of the available battery testing equipment of today, whether it is Midtronics or not?
Yes you can, but the result is as good as the information you put in the tester. It works according the concept:
To conclude, with products other than the MDX-500 and MDX-655P Start-stop you cannot be sure to rely on the test result. Therefore, the result is per definition unreliable and cannot be properly used to advise car owners. You risk both sending customers away with bad batteries as well as replacing batteries that are still ok.
YOU CAN SAVE TIME, GENERATE MORE BATTERY SALES AND GET MORE SATISFIED CLIENTS.
The workshop has the opportunity to test every vehicle, follow up with the necessary charge, and inform the customer of the provided service.
Selling about every seventh (16 out of 100) battery, makes 208 batteries on a yearly base. Let’s pick a margin of 35.- Euro’s per battery. An investment of 1000.- Euro’s is earned back ...
...in less than two months.
More importantly so, it helps to provide consistent service, build trust and increase sales until long after earning back the battery diagnostic system.
Battery related problems are by far the number one and growing breakdown statistic. ADAC breakdown statistics (2015) show that 35.7% are battery problems and another 11.9% are problems related to the electrical system.
It pays off to test every vehicle coming into the workshop. Of every 100 vehicles, 21 need replacing.
Of the 21 batteries in need of replacement, 16 customers choose to have the battery replaced. The element of trust plays an important role here. Customer trust is based on the provided service and transparency of that service.
WHY IS BATTERY MANAGEMENT IMPORTANT?
OKAY, SOUNDS GREAT. SO HOW DO YOU DO IT?
LET'S ASK OUR WORKSHOP EMPLOYEE, FLORIAN.
CAN YOU TELL ME MORE ABOUT RETURN ON INVESTMENT?
BUT TESTING TAKES A LOT OF TIME...
A SIMPLE TEST ONLY TAKES A MINUTE AND CAN, AND SHOULD, BE PART OF THE NEW WORKSHOP ROUTINE
Situation: A client comes into a workshop to make sure his or her vehicle is up to par. A few weeks after the check-up the client has a battery problem and calls roadside assistance.
The chance this situation occurs is growing as we speak. The ADAC has been seeing a growing percentage of their call-outs is due to battery related issues.
So not only do you risk an unhappy client; roadside assistance clubs such as the ADAC are more likely to strike up a profit from selling a battery to your stranded client.
BATTERY MANAGEMENT IS SUCCESSFULL WHEN YOU DO IT CONSISTENTLY..AND REMEMBER: GARBAGE IN, GARBAGE OUT.
All battery problems whether corrosion / sulfation, stratification, or connector breaches – although the cause varies (e.g., inefficient charging) – have the same outcome:
and a shortened
What these problems also have in common is its prevention. It’s very simple: preventive maintenance. Just measuring its voltage isn’t enough though. Load testing only works under certain circumstances.
Test every vehicle that comes into your workshop and charge where necessary. When you install batteries, make sure to fit the right capacity for that model.
HELLO MIDTRONICS, MIND IF I ASK YOU SOMETHING?
OF COURSE NOT. GO AHEAD!
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